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AAi Policies

WORK WITHUS

Hours of Operation

All About It is open Monday - Thursday 10am - 5pm. Although the Consultant may respond outside of those hours as needed on a discretionary basis, the Consultant is not contractually obligated or liable to respond to the Client outside of those listed business hours.

 

Communication

All About It provides a client portal for client communication. All communication (emails, forms, invoices, contracts, content, documents, tasks, etc.) will be done via the client portal. This keeps all communication history and important documentation all in one place. The client will receive messages from All About It via email to the email address listed in the clients profile. If the client purchases a service that includes a call, they will receive a booking link when it’s time to schedule. 

 

Services

The Client agrees to provide the Consultant with the following:

2-3 business day response time consistent with hours of operation

14 day completion time for service intake forms 

Necessary content to complete the services within 14 days of beginning services 

 

The Consultant understands that the Client’s purpose for contracting the Consultant is to deliver on the services listed in the invoice.  Based on the success of previous clients, these services generally result in an increase in the Client’s brand recognition, business sales and/or profit. Nevertheless, the Consultant cannot offer a measurable guarantee to a scientific certainty since the Consultant is not a partner in the Client’s business nor a part of the everyday business activity of the Client’s business. The Consultant should not and can not be held liable if an increase in sales and/or profit and/or brand recognition is not met as long as the services are being delivered on. A  lack of sales growth and/or profit and/or brand recognition is not reason to terminate this agreement penalty free or grounds for a refund. 

 

The services cited in this invoice represent a complete list of the Consultant’s contractual obligations. The Consultant may elect to provide additional services when deemed necessary. Should this occur, the Client will not be billed for additional services. However, the performance of additional services in one period does not obligate the Consultant to provide such additional services in future periods.

 

Paused Services

The following are reasons the Client’s services will be paused: 

The Client doesn’t complete necessary forms within 14 days of receiving them.

The Client doesn’t schedule their necessary call or shoot date within 14 days of receiving a booking link.

The Client goes more than 7 days without responding to our team for any reason, including but not limited to emergencies.

 

Services will not continue until the Client pays a late fee of $150. In emergency situations, where documentation is provided, the Consultant retains the full and final discretion to consider waiver of a late fee.  An additional $150 will be added for every 30 days that pass and after 90 days, the services will expire completely and the client will receive a credit to their account to use in the future. These credits expire after 90 days. Should the client want to continue services after the agreement is terminated, they will need to receive a new contract and invoice.
 

Payment Plan

Clients have the option to enroll in a 60-day payment plan whereupon services are completed in 4 steps, every 2 weeks, once payment is made. Steps vary based on service. The 25% deposit is non-refundable if the client does not commit to the payment plan. If an invoice goes unpaid, ​the clients​ services will be paused and a reactivation fee of $500 will be added to the clients balance. Should the client go 30 days without payment, the agreement will be terminated. Should the client want to continue services after the agreement is terminated, they will need to receive a new estimate and begin payments all over again. 

 

Payment Plan Breakdown

 

Brand Kit Service

1st Payment - Portal Activated

2nd Payment - Intake Form Sent 

3rd Payment - Logo Designs & Brand Colors Provided

4th Payment - Full Brand Kit Provided

 

Web Design Service

1st Payment - Portal Activated

2nd Payment - Intake Form Sent 

3rd Payment - Link provided to schedule Web Design Planning Call 

4th Payment - Web Design Completed 

 

Insta-Makeover Strategy Service

1st Payment - Portal Activated

2nd Payment - Intake Form Sent 

3rd Payment - Link provided to book Insta-Makeover Strategy Call 

4th Payment - Strategy Call Completed & Take-Home Guide Provided 

 

Insta-Makeover Strategy + Branding Service

1st Payment - Portal Activated

2nd Payment - Intake Form Sent 

3rd Payment - Link provided to book Insta-Makeover Strategy Call 

4th Payment - Strategy Call Completed & Take-Home Guide Provided 

 

Insta-Makeover Package Service

1st Payment - Portal Activated

2nd Payment - Intake Form Sent + Link provided to book Insta-Makeover Strategy Call 

3rd Payment - Strategy Call Completed & Strategy Guide Provided 

4th Payment - Phase 3 of Insta-Makeover Package Completed 

 

Brand Shoot Service

1st Payment - Portal Activated

2nd Payment - Link provided to Book Shoot 

3rd Payment - Complete Shoot 

4th Payment - Photos Provided

 

Refund Policy

No refund will be given after services have been started for any reason. In the event that the Client is unable to receive the service, they will receive a credit towards their account to use as they see fit within a 90 day time frame.

 

Cancellation & Rescheduling Fees

Photoshoots: The Client understands when he or she books a shoot, they are holding a space on the Consultant’s calendar that is no longer available to the Consultant’s other current or prospective clients. Because of this, any cancellation or reschedule will result in a cancellation or rescheduling fee of $150.00 regardless of the reason for the cancellation or need to reschedule. The Client must submit their confirmed looks no later than 72 hours before shoot date. Failure to do so will affect the Creative Director’s ability to properly prepare the shoot agenda and can result in rescheduling at the Consultant’s discretion.

 

Consultations: The Client understands when he or she books a consultation appointment, they are holding a space on the Consultants calendar that is no longer available to the Consultant’s other current or prospective clients. Because of this, any cancellation or reschedule will result in a cancellation or rescheduling fee of $50.00.

 

If Client cancels or reschedules more than 2 times they will be charged an additional $50 rescheduling fee for every reschedule or cancellation thereafter.

 

Compensation

The Consultant will establish and/or optimize the Client’s social media presence, content and/or brand across the agreed upon platforms with the service(s) listed for a mutually agreed invoiced amount.

 

The Consultant will accept payment via Credit Card, Debit Card, and/or ACH Payments through Dubsado Invoicing.

 

Once payment is made in full or a payment plan has begun, the Consultant will render services immediately (if paid in full) or bi-weekly based on the payment plan policy.

 

Completion Time

Estimated Completion can vary depending on the service that is being delivered.   The Consultant guarantees that service will start once a payment is made and Client fulfills all of his or her obligations regarding the completion of forms and the furnishing of necessary copy, brand elements, and photos.  For this reason, it is essential for the Client to comply with the communicative expectations established within Section 3 in order to avoid unnecessary delays.  The Consultant can not be held liable for delays caused by the Client’s failure to provide necessary information or failure to communicate. 

 

It is mutually understood that if the Client delays his or her obligations as established within Section 3, the delay or failure to meet the obligations as outlined can result in a later completion date, services being paused, and a reactivation fee.

 

Expectations Regarding Project Timeline: The Consultant and the Client must work together to complete the services listed in a timely manner. The Client agrees to work with the consultant within a 60-day time-frame. Should we pass the 60-day mark, a late fee of $150 will be applied to the client's account. This fee will need to be paid in full before continuing with services and every 30 days that pass, another fee of $150 will be added.

 

Brand Shoot: Unedited photos are provided to the Client and expire after 30 days. If the Client fails to download their photos within a 30 day time frame, they will be removed from the server.  Edited photos are complimentary with our Brand Shoot and expire after 7-days. If the Client does not choose edits within a 7-day timeframe, those edits will expire and the Client will be responsible for paying $15 per photo should they want edits.

 

Completion Criteria

a. Consultant shall have fulfilled its obligation to the Client under this agreement, when any one of the following first occurs: Consultant delivers all the services as described in invoice or the number of allowed revisions have been completed. 

 

The Client’s like or dislike of a completed service does not constitute non-completion if the services listed have been completed.  The Client’s dissatisfaction with completed services also do not constitute grounds for a refund.

 

Account Access & Authorization

The Consultant is authorized by the Client to access their social media accounts. Access and authorization will be given over the phone when it is time to automate the Clients social media calendar and revamp their page. 

 

The Consultant will hold the Client’s URLs, usernames, and passwords in confidence. The Consultant will not share this information under any circumstances nor will the Consultant sell this information to a third (3rd) party. 

 

Right to Created Content

The Client will retain the right to all content created by the Consultant for the Client, while under contract and infinitum. However, the Client may not distribute for profit any content created by the Consultant for the Client, while under contract, without the written consent of the Consultant.

 

Furthermore, the Consultant will retain the right to use any and all content created by the Consultant for the Client, while under contract, for the purpose of (1) providing samples of the Consultant’s work or (2) instruction – including, but not limited to, presentations, lectures, webinars, and published material in any medium.

 

Rights to Name and Logo Use

Client hereby grants the Consultant the express right to use Client’s logo and/or name, even if not created by the Consultant, in marketing, sales, financial, and public relations materials and other communications solely to identify Client as the Consultant’s customer. The Consultant hereby grants to Client the express right to use the Consultants logo and/or name solely to identify the Consultant as a provider of services to Client. Other than as expressly stated herein, neither party shall use the other party's marks, codes, drawings or specifications without the prior written permission of the other party.

 

Liability Waiver

Establishing a social media presence and initiating a two-way flow of communication between the Client and the public can have unintended consequences on the Client’s reputation. Should this occur, the Client waives its right to hold the Consultant responsible for any damage and/or liability that may arise from the Consultant’s actions on behalf of the Client.

 

Client Model Release

Consultant may use the photos for purposes related to promoting the Consultant’s consulting services and/or photography line of business. This includes but is not limited to: advertising, portfolios, composite cards, exhibitions, contests, and promotional websites. For company use without direct sales to another "company" or third-parties.

 

Client may use the photos for purposes related to the promotion of Clients business or brand. This includes but is not limited to: social media, advertising, portfolios, composite cards, exhibitions, contests, and promotional websites.

 

Client will not sell, transfer publication rights, or publish outside of personal promotion, any of the Photos without Consultant prior consent.

 

Consultant has the moral right to be identified as the author of the Photos when copies of the Photos are presented to the public, and shall communicate this to publishers, designers, and other third parties acting on Client’s behalf to create presentation material using the Photos.

 

Confidentiality Clause

The Client shall keep confidential any information obtained from the Consultant (except as required by applicable laws) including but not limited to know-how, data, results, formulas, inventions, and any associated intellectual property, that is made, discovered, created, invented or generated by the Consultant and shared with the Client in order to deliver services.

 

The Client can not resell, distribute, or share, in any way, know-how, data, results, formulas, inventions, and any associated intellectual property, that is made, discovered, created, invented or generated by the Consultant and shared with the Client in order to deliver services.

 

Indemnification

The Client shall indemnify and hold harmless the Consultant from and against all Claims that it may suffer from or incur and that arise or result primarily from (i) the Company’s operation of its business, (ii) the Company’s breach or alleged breach of, or its failure or alleged failure to perform under, any agreement to which it is a party, or (iii) the Company’s breach of any of its obligations, agreements, or duties under this Agreement; provided, however, none of the foregoing result from or arise out of the actions or inactions of the Consultant.

 

Attachments:

This Contract has been executed in multiple originals, with original signatures. Any attachments or amendments, including invoices, you sign as a part of executing this Contract are binding and hereby incorporated into and made part of the Contract between Consultant and Client..  A copy or scan of this Lease Contract and related addenda, amendments, and attachments may be used for any purpose and shall be treated as an original.


 

Arbitration

The parties shall attempt to settle all disputes arising in connection with this Contract through good faith consultation. If no agreement can be reached on a dispute within 30 days after notification in writing by either party to the other concerning that dispute, the dispute, if allowed under applicable state law, will be settled by binding arbitration to be conducted in Montgomery County, Maryland before an arbitrator to be mutually agreed on.  If the parties cannot agree on an arbitrator, they shall submit the matter to the presiding judge of Montgomery County, Maryland who will select an arbitrator based on input from the parties. The arbitration decision will be final, conclusive, and binding on the parties and any arbitration award or decision may be entered in any court having jurisdiction. The parties agree that the prevailing party in any arbitration will be entitled to injunctive relief in any court of competent jurisdiction to enforce the arbitration award. The parties further agree that the prevailing party in any such proceeding, as determined in the arbitrator’s sole and absolute discretion, will be awarded reasonable attorneys’ fees and costs. THE PARTIES HEREBY WAIVE ANY RIGHTS THEY MAY HAVE TO TRIAL BY JURY IN REGARD TO ARBITRABLE CLAIMS.

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